Product · Asset Management
Every device in view. Every ticket with its device.
Every device from your MDM in one view, and every ticket shows the device behind it before anyone asks.
Every device, in one view.
Your fleet from Intune and Jamf in one list: owner, model, OS, compliance state and last check-in, kept current on every sync.
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JamfJamf
IntuneJamfIntuneJamfJamfIntuneJamfJamfThe device, already on the ticket.
When someone writes in, their device is attached to the ticket automatically, so nobody has to ask which laptop they have.
Laptop flagged as non-compliant
Marco Reyes·
#it-help
I got a popup saying my laptop isn't compliant and I'll lose access. What do I need to do?
- Model
- MacBook Pro 14 (M3)
- Serial
- C02XK3Z9Q6LR
- OS
- macOS 15.1
- Last check-in
- 4 min ago
Attached automatically fromJamf
The agent reads it before it replies.
The agent uses the device's state in its first answer: the OS version behind a compliance warning, the model behind a battery question.
Marco Reyes
I got a popup saying my laptop isn't compliant and I'll lose access. What do I need to do?
SkillsetApp
Nothing is broken or hacked. Your MacBook Pro 14 is on macOS 15.1 and the device policy requires 15.2 or later. You have 6 days before access is restricted, so update when it suits you: Apple menu, System Settings, General, Software Update. It takes about 20 minutes and one restart.
Answered from Device compliance policyDevice facts read from Jamf before replying
Coaches the employee to collect what it can't see.
For what the MDM doesn't show, the agent walks the employee through it, an Activity Monitor screenshot or a terminal command, and reads the result.
Thread in #it-help
Priya Nair2:14 PM
My laptop's been really slow all afternoon and the fan won't stop.
Reasoning traceActivity log