Frequently asked questions.

Skillset is the agentic platform for ITSM. An AI agent works the queue alongside your technicians. Run it as your service desk, or layer it on the stack you already have. Either way, the agent resolves routine tickets end to end and does the legwork on the rest, so more of the queue closes faster.

AI-supported means Skillset helped resolve, route, summarize, draft, research, or escalate the ticket. We believe the future will be collaborative where AI and technicians will resolve tickets together. This means AI may fully resolve, support or just triage.

Yes. Requests from Slack, Teams, email, and the Skillset in-platform agent are captured as tickets. This allows us to continuously improve performance and provides you with a complete audit trail.

Either, and we have no preference. Skillset runs as your standalone service desk, or next to the ITSM you already have with two-way sync to Jira, Freshworks, ServiceNow, and Zendesk. Many teams start alongside their current platform, compare performance on live tickets, and decide from there.

Three plans priced per employee with a monthly minimum: Focused, Comprehensive, and Advanced. All AI usage is included on every plan, with no token or per-resolution fees. We scope the trial around your ticket volume and rollout needs.

You can set an approval rule for any action an agent takes, and route those approvals to whichever channel your team already uses: Slack, Teams, email, or Skillset itself. Role-based access control in the platform governs who can approve and who can act, and agents only get the access a task requires. Every decision is written back to the ticket audit trail.

Book a demo or email team@skillset.co. We start with a discovery call on your needs. Then scope the opportunity and align on your priorities with a ticket and knowledge base review. In parallel, we get you started on Skillset so you can get started asap. We adapt to your timeline and organization's needs; whether you'd like to execute in 1 week or a few months.