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IT support that learns how your company works.
Skillset connects to the stack you already run, learns your policies and approval chains from the tickets your team has resolved, and takes the routine queue from there.
Built for your environment
Every IT queue is different. Skillset learns yours.
Your stack, your policies, and your people are specific to you. Skillset is configured around the way your team already works, instead of asking you to fit someone else's model.
Designed around your stack, not a template
Skillset connects to the identity provider, helpdesk, and SaaS tools you already run, and learns your conventions from the tickets your technicians have already resolved, down to who approves what.
Works past the desk
Shift workers, site teams, contractors, and seasonal staff all file tickets. Skillset handles shared devices, short-lived accounts, and access that has to expire on time.
Guardrails your security team signs off on
Sensitive grants route through human approval, every action lands in an immutable audit log, and policies follow least privilege.
What Skillset handles
The tickets every IT queue has in common.
Whatever you build, these are the recurring tickets that pull most of your team's time. Skillset services the routine ones and assists your agents on the rest.
Access & permissions
Fast access to the right tools with the right scopes. Skillset grants what's needed, with approvals enforced where they matter.
- Locked out before a shift starts
- Permission scope too narrow for the job
- Group membership request
- Elevated access with approval
Joiners, movers & leavers
New starters get day-one access across every system, role changes follow them, and leavers are cleanly removed with licenses reclaimed.
- New starter needs day-one accounts
- Role change after a transfer
- Contractor access with an end date
- Departure access revocation
Devices, shared and personal
Laptops, kiosks, handhelds, and the shared logins a site runs on. Skillset resolves device tickets with asset context already attached.
- Shared workstation won't authenticate
- Device missing from the asset list
- Software install with approval
- Replacement request for a broken device
Everyday IT questions
The how-do-I questions that fill every queue. Skillset answers from a knowledge base it keeps up-to-date from resolved tickets.
- VPN setup on a new device
- Calendar and email configuration
- Shared drive permissions
- Which tool to use for what
Security & compliance
The controls your security team expects.
Every action Skillset takes is governed and logged. Sensitive grants stay under human approval.
SOC 2 compliant
ISO 27001 audit underway
SSO / SAML
Plug into your existing IdP
RBAC / least privilege
Per-role action policies
Immutable audit logs
Every action, every actor
Human approvals
For sensitive access grants
Encryption
In transit and at rest
GDPR-aligned
Regional data handling
Data retention controls
Configurable by workflow