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Resources · Pricing

Simple per-employee pricing. AI and support included.

Three plans, each with all AI usage, onboarding, and a shared support channel built in. Pick the products, connectors, and compliance your rollout needs.

Pick the plan that fits your rollout.

Priced per employee with a monthly minimum. All AI usage is included on every plan. Every plan starts with a trial scoped to your ticket volume.

Focused

Agents in your existing help desk and support channels. Everything you need to start.

Intake and ticketing

  • Slack, Teams, and email intake
  • Two-way sync with Jira, Freshworks, ServiceNow, Zendesk
  • Unlimited technicians

Products

  • Asset management dashboard

Connectors

  • Up to 2 connectors
  • MCP support

Onboarding and migration

  • Ticket diagnostic and initial knowledge base
  • Agent setup help and onboarding session

Support

  • Shared Teams or Slack channel
Most popular

Comprehensive

Unlimited connectors, self-serve knowledge, and a guided rollout across every team.

Intake and ticketing

  • Slack, Teams, and email intake
  • Two-way sync with Jira, Freshworks, ServiceNow, Zendesk
  • Unlimited technicians

Products

  • Asset management dashboard
  • Access control dashboard
  • Custom-domain FAQ pages and knowledge base
  • Multi-workspace support

Connectors

  • Unlimited connectors
  • MCP support

Onboarding and migration

  • Ticket diagnostic and initial knowledge base
  • Agent setup help and onboarding session
  • Optional ITSM migration or white-glove ticketing integration

Support

  • Shared Teams or Slack channel

Compliance

  • Configurable data retention
  • BAA for HIPAA workflows

Advanced

Custom integrations, SLAs, and the data controls regulated and global teams require.

Intake and ticketing

  • Slack, Teams, and email intake
  • Two-way sync with Jira, Freshworks, ServiceNow, Zendesk
  • Unlimited technicians

Products

  • Asset management dashboard
  • Access control dashboard
  • Custom-domain FAQ pages and knowledge base
  • Multi-workspace support
  • Translated knowledge base

Connectors

  • Unlimited connectors
  • MCP support
  • Custom connectors, including your own platform

Onboarding and migration

  • Ticket diagnostic and initial knowledge base
  • Agent setup help and onboarding session
  • Optional ITSM migration or white-glove ticketing integration

Support

  • Shared Teams or Slack channel
  • Uptime and response SLAs
  • Continuous performance monitoring

Compliance

  • Configurable data retention
  • BAA for HIPAA workflows
  • Custom PII filtering
  • Data residency

Billed at the per-employee rate or the monthly minimum, whichever is higher.

Connectors are integrations beyond your intake channels and ticketing sync, such as identity, HRIS, MDM, ITAM, and knowledge sources.

Included in every plan.

The core platform is never gated. Plans differ in products, connectors, onboarding, support, and compliance.

  • AI agents, autonomous and assist
  • All AI usage, with nothing to meter
  • Ticketing and helpdesk
  • Knowledge base
  • Asset and access requests handled by agents
  • Approvals, RBAC, and audit logs

Security is the same on every plan. Encryption in transit and at rest, approvals on sensitive actions, RBAC, and immutable audit logs. SOC 2, HIPAA, and GDPR compliant, with ISO 27001 underway.

Trust Center

How we designed our pricing.

Three choices behind the model, and why we made them.

Priced per employee.

Ticket volume tracks headcount, not the size of your IT team, so the price does too. Every employee is covered, and adding technicians never changes the bill. Each plan bills the per-employee rate or the monthly minimum, whichever is higher.

A minimum that covers the fixed work.

Every rollout gets the same setup regardless of size: a ticket diagnostic, the initial knowledge base, and a shared support channel. The minimum covers that work so small teams get the full onboarding too.

All AI included, so you never ration Skillset.

Every AI action, from assisting on a ticket to resolving it end to end with tool calls, is included in your plan, with no token or per-resolution fees. Put Skillset on every ticket rather than saving it for a few, and your bill stays predictable as ticket volume grows.

Going live in three steps.

From first connection to autonomous resolution, with your team in control.

Step 1 · Day 1

Connect your tools

  • Slack, Teams, and email intake
  • Two-way sync with Jira, Freshworks, ServiceNow, or Zendesk
  • Identity, knowledge, and device connectors

Step 2 · Weeks 1 to 2

Build your knowledge base, together

  • Import existing docs and SOPs
  • We run a ticket diagnostic and team interviews
  • Your dedicated engineer fills the gaps

Step 3 · Ongoing

Go autonomous, on your terms

  • Start assisted, switch procedures to autonomous as trust builds
  • Every automation approved by your team
  • Coverage grows as new patterns emerge

Not sure which plan fits?

Start with a trial scoped to your ticket volume, alongside your current ITSM, and compare results before you expand.