AI support, right inside Slack.

Slack is the front door to Skillset, the AI agent for IT support. Employees ask for help in a channel or DM, agents service routine requests end to end, and on the rest they assist your technicians, with every action logged to a ticket.

You can also add Slack from Integrations inside the Skillset app.

What it solves

Faster support without asking people to leave Slack.

Ask in natural language

Message Skillset or mention it in a channel. It identifies the request, asks only for missing details, and starts the right flow.

Service routine requests

For approved procedures like password resets, MFA recovery, and access requests, agents complete the work end to end with every action logged.

Assist your technicians

When a request needs a person, agents hand it off with context gathered, a response drafted, and next steps suggested, so technicians approve instead of digging.

Install Skillset for Slack